Questions and answers
Straight answers
What owners ask us most. If yours isn’t here, ask us on a call.
Getting started
What does it cost?
One monthly price based on the number of active members at your academy. Every feature is included at every size. Book a call and we’ll give you your exact price.
Do I need to be technical?
No. We set everything up for you, and every screen uses plain words. If you can send an email, you can run it.
We haven’t opened yet. Is it too early?
It’s the easiest time to start: nothing to move, and your website can take trial requests and sign-ups from the day it goes live.
Is it only for martial arts?
No. It’s built for martial arts schools and gyms, with kids, families, trials and a busy front desk. It works for any business that runs classes on a schedule and sells memberships.
Switching
Do I have to leave my current system right away?
No. You can run both side by side. Your members keep paying the way they do today until you decide to move their billing, one member at a time.
Will I lose my Google rankings?
Your domain stays yours. We redirect every page of your old website to its new page so links and search results carry over. Nobody can promise a ranking, but the site is built to be found.
Who moves our members?
We do, from your export. Families are grouped automatically and nothing changes for your members on day one.
Payments and data
Who holds my members’ card details?
Stripe, in your own Stripe account. Card numbers never touch our servers, and if you ever leave, the cards stay with you.
Do you take a percentage of our payments?
No. Members pay into your own account at Stripe’s standard rate, and we add nothing on top.
Can I get my data out?
Yes, for free, any time and for 30 days after you leave: members, payments, attendance and leads as spreadsheets, or everything in one download, including every signed waiver.
Is there a contract?
Yes, a simple month-to-month agreement. No long-term commitment; cancel any month.
Members
Do members have to download an app?
No. The app opens in the phone’s browser and can be added to the home screen. Members can also do everything from the website.
Can parents manage their kids?
Yes. A parent adds their children to one account, signs their waivers, books their classes and manages billing for everyone.
Is everything in French too?
Yes: the website, the member app and every email. Each member chooses their language.
What we don’t do yet
Better you hear it from us now than find out after you sign.
App Store and Google Play
The member app runs in the phone’s browser today and can be added to the home screen. Store listings are coming.
Text messages
Reminders and follow-ups go by email today. Texting is coming.
An assistant for your visitors
Answers visitors’ questions from your live schedule and prices. Coming.
Door access
We don’t control doors or turnstiles.
See it with your own gym in mind
A short call where we walk through the website, the member app and the admin, and answer your questions.