Privacy
Privacy
Last updated 10 November 2026
Rasnova Inc. runs this website. We follow Canada’s privacy law (PIPEDA) and, where they apply, provincial laws, including Québec’s.
Gym members: each gym that uses our software has its own privacy policy and decides how your information is used. Please contact your gym. We pass on any request we receive.
What we collect, and why
| Emails you send us | Your address and what you write. | To reply, give a demo or send your price. |
|---|---|---|
| Client portal | Name, email, password (stored hashed) and sign-ins. One sign-in cookie. | To give clients secure access. |
| Security | Your IP address, held briefly in memory to slow down repeated sign-in attempts, and our host’s standard server logs (IP address, browser type). | To keep the site secure and fix problems. |
No analytics, advertising or tracking cookies. Our fonts are served from this site.
Who sees it
We don’t sell personal information. We share it only with providers that help run our business (hosting by Vercel, our email providers, our accountant and advisers), when the law requires it, or with a buyer if the business is sold. Some providers are in the United States, where authorities may access information under that country’s laws.
How long we keep it
Emails that don’t lead to working together: 12 months. Client records: six years after the tax year they relate to. Security logs: up to one year. Then we delete or anonymize it.
How we protect it
Encrypted connections, hashed passwords and limited access. No method is completely secure. If a breach creates a real risk of significant harm, we tell you and the authorities as the law requires.
Your rights
You can ask to see, correct or delete your information, or withdraw your consent. Email privacy@rasnova.com; we reply within 30 days. You can also complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, in Québec, the Commission d’accès à l’information (cai.gouv.qc.ca).
Who to contact
Privacy Officer, Rasnova Inc., 532 Montreal Road, Suite 102, Ottawa, ON K1K 4R4 · privacy@rasnova.com
This site is for businesses, not children. We post any change here and update the date above.