Billing and payments
Payments that look after themselves
Memberships renew on their own, failed payments chase themselves, and every night the system checks its records against your payment account. You hear about problems before your members do.
Your own payment account
Payments go straight to your own Stripe account. We never hold your money and never take a cut.
Failed payments recovered
Members get an email with a link to update their card, no login needed, and automatic retries over the following week.
Bank debit as well as cards
Canadian pre-authorized debit costs about $1.40 on a $100 payment, against $3.20 by card.
Never charged twice
Every renewal is protected against double charges, even if something is retried.
Dig deeper
The detail
Renewals
- Charged by our own system, so there is no extra subscription-billing fee on top of card processing
- Pauses push the next payment back automatically
- Promo codes keep applying until they expire
- Receipts emailed for every online payment
When something goes wrong
- A grace period you choose before a membership is marked unpaid
- Staff can retry a card, resend the update link or record a cash payment
- A nightly comparison with your payment account: anything missing is recorded, anything odd is flagged to you
Pausing and cancelling
- You set the rules: members cancel online at the end of their paid period, and pauses are requests you approve
- Every pause and cancellation is saved with its reason, approvals show who made them, and you are emailed about each one
Especially useful for
Opening a new academy
Start with the system you’ll grow into, and sell memberships from the day your website goes live.
Established academy
Replace the stack of systems and add-ons with one suite, and move over at your own pace.
Switching from another system
Import your members, run side by side, and move billing when you’re ready.
The rest of the suite
Next: Reports and accountingSee it with your own gym in mind
A short call where we walk through the website, the member app and the admin, and answer your questions.